Admin and User Help Video

Administrator guidance video for logging into the secure portal, adding employees, creating reports etc.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'Barker Ross' into the company name field. The system uses your unique Employee ID and this must be entered exactly. For technical help please contact us via the contact tab on the left in the help menu. If you are unsure about any of this please contact your administrator who will look into this for you.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'City Link' into the company name field. The system uses your unique Employee ID and this must be entered exactly. If you are an agency worker you will need to enter your national insurance number.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'Hays' into the company name field. The system uses your unique Employee ID and this must be entered exactly. If you are unsure about any of this please contact your administrator who will look into this for you. For technical help please contact us via the contact tab on the left in the help menu. Your Hays administrator can be contacted directly here:

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'E-learning' into the company name field. The system uses your unique Employee ID and this must be entered exactly. If you are an agency worker you will need to enter your national insurance number.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'Kraft Foods' into the company name field. The system uses your unique Employee ID and this must be entered exactly. For technical help please contact us via the contact tab on the left in the help menu. If you are unsure about any of this please contact your administrator who will look into this for you.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'ACS' into the company name field. The system uses your unique Employee ID and this must be entered exactly. If you are unsure about any of this please contact your administrator who will look into this for you.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'Pollard Boxes' into the company name field. The system uses your unique Employee ID and this must be entered exactly. For technical help please contact us via the contact tab on the left in the help menu. If you are unsure about any of this please contact your administrator who will look into this for you.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly.Please enter 'Barker Ross' into the company name field.The system uses your unique Employee ID and this must be entered exactly. If you are unsure about any of this please contact your administrator who will look into this for you.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'Computacenter' into the company name field. The system uses your unique Employee ID and this must be entered exactly. If you still cannot log in then please contact the Computacenter administrator via the link below. They will look into this for you and confirm Employee ID Numbers etc. Email the Candidate Care Team by clicking the link here for any logging in problems:

I can't log in?

This e-learning uses your name that's been entered by your contractor company administrator? All names must be entered exactly as those entered by your company administrator. Please enter 'PepsiCo' into the company name field. The system uses your unique ID number and this could be your National Insurance Number or other works payroll number and this must be entered correctly. If you are unsure about any of this please contact your administrator who will look into this for you.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'GVF' into the company name field. The system uses your unique Employee ID and this must be entered exactly. For technical help please contact us via the contact tab on the left in the help menu. If you are unsure about any of this please contact your administrator who will look into this for you.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'Turners' into the company name field. The system uses your unique Employee ID and this must be entered exactly. For technical help please contact us via the contact tab on the left in the help menu. If you are unsure about any of this please contact your administrator who will look into this for you.

City Link Employee Download Guidance Sheet

Click on the links to download a PDF user guide:

City Link Agency Download Guidance Sheet

Click on the links to download a PDF user guide:

City Link Administrator Contact

Please email direct via this link if you have difficulty logging in or have other issues

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'Magnet' into the company name field. The system uses your unique Employee ID and this must be entered exactly. If you are unsure about any of this please contact your administrator who will look into this for you. For technical help please contact us via the contact tab on the left in the help menu. Your Magnet administrator can be contacted directly here:

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'Nobia' into the company name field. The system uses your unique Employee ID and this must be entered exactly. If you are unsure about any of this please contact your administrator who will look into this for you. For technical help please contact us via the contact tab on the left in the help menu. Your Nobia administrator can be contacted directly here:

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'OHS4SME' into the company name field. The system uses your unique Employee ID and this must be entered exactly. If you are unsure about any of this please contact your administrator who will look into this for you. For technical help please contact us via the contact tab on the left in the help menu. Your OHS4SME administrator can be contacted directly here:

Technical Support

If you have any technical issues please contact your administrator.

Technical Specifications

Please be aware that all the laptops or computers being used to train workers must have audio, via speakers or headphones. The Technical Specifications details for the videos and audio to function correctly in is: Chrome **, Internet Explorer 8+, Firefox **, Safari **.

Technical Issues

Technical Issues. The Video will not play or other issues call 07810-838462 immediately for assistance. Give details of yourself and your depot. Plus details of the machine you are completing the training on? ie: Windows 8/10 or Mac etc.

I can't log in?

This e-learning uses your name that's logged in the payroll system. If your called Steve, try entering Steven. If you're married, does the company still have your maiden name? All names must be entered exactly. Please enter 'Henry Brothers' into the company name field. The system uses your unique Employee ID and this must be entered exactly. If you are unsure about any of this please contact your administrator who will look into this for you. For technical help please contact us via the contact tab on the left in the help menu. Your Henry Brothers administrator can be contacted directly here:

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

Video or Audio not playing?

Check the PC/Laptop has the latest version of of Adobe Flash Player, as this will be needed to run the video and audio. This can be downloaded via the web-link below:

Other Issues?

Contact Technical Information and Help using: technical@play-it-safe.co.uk

Technical Issues?

Contact Technical Information via the Contact button on the left with full details of any errors

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

Other Issues?

Contact Technical Information and Help.

No Sound or Video?

Check the PC/Laptop has the latest version of of Adobe Flash Player, as this will be needed to run the video and audio. This can be downloaded via the web-link below:

Other Issues?

Contact Technical Information and Help via the email link below or from the contact tab:

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

Other Issues?

Contact Technical Information and Help using: rick@play-it-safe.co.uk

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

Other Issues?

Contact Technical Information and Help using:

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

A white box is showing up on the screen?

Check the PC/Laptop has a copy of flash player, as this will be needed to run the video and audio. This can be downloaded from www.adobe.com. If you are still having problems, call IT Support who will be able to assist you.

Other Issues?

Contact Technical Information and Help using: technical@play-it-safe.co.uk

Video or Audio not playing?

Check the PC/Laptop has the latest version of of Adobe Flash Player, as this will be needed to run the video and audio. This can be downloaded via the web-link below:

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

Other Issues?

Contact Technical Information and Help using: rick@play-it-safe.co.uk

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

A white box is showing up on the screen?

Check the PC/Laptop has a copy of flash player, as this will be needed to run the video and audio. This can be downloaded from www.adobe.com. If you are still having problems, call IT Support who will be able to assist you.

Other Issues?

Contact Technical using: 07810-838462

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

A white box is showing up on the screen?

Check the PC/Laptop has a copy of flash player, as this will be needed to run the video and audio. This can be downloaded from www.adobe.com. If you are still having problems, call IT Support who will be able to assist you.

Other Issues?

Contact Technical Information and Help using: technical@play-it-safe.co.uk

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

A white box is showing up on the screen?

Check the PC/Laptop has a copy of flash player, as this will be needed to run the video and audio. This can be downloaded from www.adobe.com. If you are still having problems, call IT Support who will be able to assist you.

Other Issues?

Contact Technical Information and Help using: technical@play-it-safe.co.uk

Technical Specifications

Please be aware that all the laptops or computers being used to train workers must have audio, via speakers or headphones. The Technical Specifications details for the videos and audio to function correctly in is: Chrome **, Internet Explorer 8+, Firefox **, Safari **.

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

Other Issues?

Contact Technical Information and Help using: rick@play-it-safe.co.uk

There's no sound?

The PC you are using may not have a sound card. You may need to use a laptop or different PC, or try plugging in a pair of headphones. Due to the training being fully narrated (including the videos), sound will be required to successfully complete this training.

Other Issues?

Contact Technical Information and Help using: rick@play-it-safe.co.uk